Terms and Conditions

1. About Us

These Terms and Conditions apply to all orders placed with Pennans Farm ("we", "us", "our").

By placing an order with us, you agree to these Terms and Conditions.

2. Ordering

Orders may be placed through our website, by telephone, email, or any other method we make available.

When you place an order, you are offering to purchase the goods listed in that order.

We reserve the right to refuse or cancel any order where necessary.

3. Prices

All prices shown are in pounds sterling (£).

Prices may be changed from time to time without notice. Any price change will apply to future orders and subscriptions.

4. Delivery

We deliver to selected local areas only.

Goods may be left in a safe place nominated by the customer, including on a doorstep, in a porch, milk box, cool box, or other agreed location.

Once goods have been delivered to the nominated location, responsibility for the goods passes to the customer.

Customers are responsible for ensuring that the delivery location is secure and suitable for food products.

5. Payment

By placing an order, you agree to pay the full value of the goods supplied.

We accept payment by:

• Direct Debit
• Bank Transfer (BACS)
• Cash

Payment is due upon delivery unless otherwise agreed.

For Direct Debit customers, payments may be collected after delivery of goods supplied.

Customers must ensure sufficient funds are available to meet payment requests.

6. Failed or Overdue Payments

If a payment is declined, returned unpaid, or remains outstanding, we may:

• Contact the customer for payment;
• Suspend future deliveries;
• Require payment in advance for future orders;
• Cancel any subscriptions or recurring deliveries.

The customer remains liable for all goods supplied and delivered.

7. Subscriptions and Regular Deliveries

Customers may amend or cancel regular deliveries by providing notice before the relevant order cut-off time.

Changes requested after the cut-off time may not take effect until the following delivery.

We reserve the right to amend delivery schedules where necessary.

8. Availability of Products

All goods are offered subject to availability.

Where a product is unavailable, we may:

• Substitute a similar product;
• Reduce the quantity supplied;
• Remove the item from the order and adjust the amount payable accordingly.

9. Quality and Issues

If you believe goods have been delivered incorrectly, damaged, or are not of satisfactory quality, please contact us as soon as possible and preferably within 24 hours of delivery.

We may offer a replacement, credit, or refund where appropriate.

10. Customer Information

Customers are responsible for ensuring that the contact details, delivery address, and payment information provided are accurate and kept up to date.

11. Liability

Nothing in these Terms excludes any rights you may have under applicable consumer protection laws.

Our liability for any claim relating to goods supplied shall be limited to the value of the goods concerned.

12. Privacy

Personal information will be used only for the purposes of processing orders, arranging deliveries, managing accounts, and complying with legal obligations.

13. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

Any disputes shall be subject to the jurisdiction of the courts of England and Wales.

Order Confirmation

By placing an order, you understand and agree that you are committing to pay for goods delivered to your nominated delivery location, whether payment is made by Direct Debit, BACS or cash.